There are a variety of laws on the books that aim to protect consumers in different ways. For instance, Pennsylvania consumers may be covered by a lemon law that allows them to return a defective vehicle. Other laws prevent businesses from using deceptive advertising to entice consumers to buy a product or service. Furthermore, bait-and-switch tactics are generally prohibited. This occurs when a company advertises a product only to not have it available to consumers. In its place, a company tries to sell another product that is more expensive.
Shopping for a car is stressful and few of us enjoy the process. It’s even worse if we feel like we aren’t getting a good deal.
Car buyers in Pennsylvania and throughout the country are generally treated well when they are visiting a dealer to buy a car. However, they tend to find that they aren't given the same treatment when bringing in the vehicle for service. Part of this is because the dealer isn't responsible for replacing a car if it is defective. Instead, it is up to the manufacturer to back them or replace them.