Bensley Law Offices, LLC | Representing Consumers In the Philadelphia Area Since 1997
Rated By Super Lawyers William C. Bensley SuperLawyers.com

Free Consultation

Consumer & Personal Injury Litigators

Why dealers treat customers different after a sale

On Behalf of | Dec 5, 2018 | Consumer Protection

Car buyers in Pennsylvania and throughout the country are generally treated well when they are visiting a dealer to buy a car. However, they tend to find that they aren’t given the same treatment when bringing in the vehicle for service. Part of this is because the dealer isn’t responsible for replacing a car if it is defective. Instead, it is up to the manufacturer to back them or replace them.

Generally speaking, lemon laws apply when a car is in the shop for 30 days or more in the first year of ownership. The law may also be triggered when there have been four or more attempts to resolve a single issue. In addition to a lack of responsibility for taking care of a defective vehicle, dealers may fear getting paid for service performed under warranty.

At a certain point, a manufacturer may try to avoid paying for work that isn’t fixing the problem. In some cases, a warranty claim may not even be approved by the manufacturer. Therefore, a dealer has little to gain by continuing to take an active role in resolving a problem. In fact, the dealer may actually encourage those who own problematic vehicles to simply look into taking legal action.

Vehicles that don’t work properly because of existing or hidden damage may be covered by existing lemon law. Vehicle owners may be able to pursue a lawsuit or a settlement with the manufacturer of the car or truck that they purchased. This may be done with or without legal counsel. However, a legal professional may be able to assist with collecting evidence in a lemon law case. He or she might also negotiate with the manufacturer on behalf of the vehicle’s owner.

FindLaw Network
Photo of William Charles Bensley
Philadelphia Bar Association
American Association for Justice
Public Justice | America's Public Interest Law Firm
Naca
Pennsylvania Bar Association
National Consumer Law Center

Witnesses Needed

Searching for persons with information or complaints about a number of banks, dealerships, repossession agents and debt collectors

Click Here For More Information

Email The Firm

Contact The Firm

Office Location

1500 Walnut Street
Suite 900
Philadelphia, PA 19102

Philadelphia Office
Toll Free: 800-254-3497

Phone: 267-838-9654

Fax: 267-299-8079