Some dealers advertise and promote themselves as "No Haggle" dealers. Meaning the best price is the list price, and there is no haggling or negotiating. This may sound good in concept. It may even give a false impression that the dealer is such a good guy that he's...
The PA Attorney General issued a press release announcing a legal action, in the form of an assurance of voluntary compliance (AVC), against two Philadelphia-based mortgage loan modification companies that will provide $30,000 in restitution for consumers. The Press...
Do you like bells and whistles?Put another way: Are you the sort of person who, despite your best inclinations, tends to fall just a bit too easily for gimmickry, alleged good deals and overall hype associated with product marketing and sales? If so, you might want to...
If you read this blog in the past you probably recall that I believe all Certified Pre-Owned (CPO) programs are scams. Consumer Reports recently ran an article on certified car programs. The ultimate opinion of the writer was that CPO vehicles are not worth the added...
In a recent case I uncovered training materials in which a major finance company admitted they used contacts with a debtor's family, friends, neighbors and co-workers to leverage payments. These are called Third-Party Contacts (TPCs) under the law. They are one of the...
It is important to know about the difference between Repair Invoices and Repair Orders (ROs) and the service process generally. Dishonest dealers often try to get away with only disclosing Repair Invoices, because they have been sanitized and are missing much...
Dealer Fraud knows no borders. The New Jersey Attorney General Division of Consumer Affairs issued a press release on 08/17/2015 that it had settled its charges against Newton Audi and Newton VW. http://www.njconsumeraffairs.gov/News/Pages/08172015.aspx"The Office of...
I have shown for years that the Pennsylvania State Inspection system has an ulterior motive: Dealer Fraud. Dealer admit under oath all the time that State Inspections are a real profit center for them. They can sell a heck of lot of brakes, tires, oil changes,...
Wrongful or unlawful repossessions often arise out of Yo Yo sales. Yo Yo sales are when after a consumer signs the finance purchase agreement the dealer tries to dishonor it or get a consumer to sign a different finance agreement.Once the consumer signed the finance...
Dealer fraud comes in many varieties. I'm pursuing several case regarding promotional contest mailers that dealers send out to past and prospective customers. Often the mailers promise and assortment of prizes, including large sums of money, MP3 players, and...