Are you familiar with J.D. Power? It is an organization that uses consumer insight and analytics to determine the quality of products, including automobiles.
If you pay attention to the findings of J.D. Power, its annual Initial Quality Study for 2022 may be of interest — especially for those who are in the market for a new automobile.
Respected and luxury vehicle brands are falling short
According to the study, many esteemed car companies are releasing new autos with significant problems or defects at an all-time high. This study measures owner satisfaction based on number of reports of vehicle problems by owners arising per every 100 vehicles (PP100) within the initial 90 days of car ownership.
The study results may surprise you, as even luxury automakers are falling short in terms of quality. Below are the PP100 numbers for some of them:
- Maserati: 255
- Audi: 239
- Alfa Romeo: 211
- Jaguar: 210
- Porsche: 200
- Land Rover: 193
- Mercedes-Benz: 189
- Cadillac: 163
- Lexus: 157
Although many of the problems reported involved infotainment and other luxury technology, two issues that could compromise safety stand out. These are shortcomings with lane departure warning and lane-keeping systems. If these systems are defective, it could lead to a serious crash.
If you recently bought a defective new car, whatever the make or model, that no one seems able to repair, it is time to learn more about lemon laws and consumer fraud in Pennsylvania. If you have a new vehicle warranty, you can find a legal solution that returns your initial investment or replaces the automobile outright. Having experienced legal guidance can help you get the resolution you deserve.