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Explaining a dealer’s attitude toward vehicle repair

On Behalf of | Apr 26, 2018 | Consumer Protection

When a potential car buyer goes to a Pennsylvania dealership, the staff will likely do whatever it takes to make a sale. Once the car is sold, however, the dealership can act in an indifferent manner toward the new owner. This is because the manufacturer is responsible for any defective vehicles that it sells. Therefore, while the dealer’s service center will attempt to make repairs, it has little to lose if the issue isn’t fixed.

Typically, dealers only lose goodwill for acting disinterested in a customer’s problem. However, it’s likely that the goodwill was already lost by selling a defective vehicle. In some cases, dealers don’t like to fix problem vehicles because they may not receive payments for warranty repairs. The dealer could also know ahead of time that there is no use trying to fix the issue.

Therefore, they are spending time and money on a vehicle that the manufacturer has to buy back or replace. This also assumes that the manufacturer authorizes a repair project. In some cases, filing a lawsuit under a lemon law statute is the easiest and fastest way to fix a vehicle issue. All 50 states have lemon laws, and these usually take effect after four attempts to fix a problem or if a car is in the shop for 30 or more days.

State lemon laws are designed to protect a consumer in the event that they purchase a defective vehicle. Those who believe that they are a victim of fraud may file a lawsuit against the vehicle manufacturer. Legal action could also be taken against a dealer if it engaged in fraudulent activity. If a claim is successful, a car owner may be entitled to a refund plus any costs incurred to repair the vehicle.

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