Consumer Protection Archives

Suing used car dealerships

People in Pennsylvania who purchased a used vehicle may have legal recourse if the vehicle is not in the condition the dealership said it was. However, there are certain factors that can affect what steps the buyers can take to remedy the situation, whom they can sue and whether pursuing legal action is the wisest option.

Obtaining service after a dealer closes

It is not uncommon for vehicle owners in Pennsylvania to spend time at a dealership for routine service or repairs. However, taking a vehicle for service got much harder for Volvo owners in Bakersfield, California. The company decided to shut down the dealership thereafter the owners of the franchise refused to spend millions of dollars on a new facility. When the dealership where a person buys a car goes out of business, that individual has several options.

What to do before buying a used car

It typically costs thousands of dollars to buy a used car from a dealer or private party in Pennsylvania. Therefore, it is important for a buyer to know how to evaluate a vehicle in an effort to protect his or her investment. Ideally, an individual will research a vehicle to learn more about any open recalls, how much it's worth and how much it could cost to maintain.

Rolling back an odometer is against the law

When buying a vehicle in Pennsylvania or any other state, it is important to verify that the figure on the odometer is correct. This is because some may engage in a process called clocking, which means that they fraudulently lower the number on the odometer. Individuals may be able to do a VIN check to determine if their desired vehicle has been tampered with.

When a dealer sells a recalled used car

People may not know that some Pennsylvania car dealers might not inform them if there is a recall for a used vehicle they are selling. This was the case for one man whose Ford F-150 had a faulty cruise control switch. This resulted in the truck catching on fire while sitting in his driveway, igniting the garage door and his house.

Car repairs and the legal rights of vehicle owners

Even the most diligent car owner in Pennsylvania is likely to need repair work done at one time or another. It's not always easy for vehicle owners to know for sure if shortcuts were taken or if there were oversights with the work, at least not until something goes unexpectedly wrong once the vehicle is back in operation. Being more informed can help vehicle owners be aware of potential issues with car repairs.

When debt collectors harass consumers

When people in Philadelphia face financial hard times, the situation may be exacerbated by the stress of debt collection calls or other harassment. Individuals may find their phones ringing at all hours of the day with calls from collection agencies seeking payment for past-due credit card bills, auto loans, mortgages or other debts. These calls can come on a mobile phone, a landline or even at a work number. In addition, the pressure created by these calls can lead to serious problems, including marital issues and employment concerns.

Consumers struggle with defective vehicles

When people go to a dealership in Pennsylvania or around the country to buy a new car, they expect to walk away with a reliable vehicle in excellent condition, fresh off the production line. However, too many buyers find themselves facing serious defects that are difficult or impossible to repair. In short, they find that they have purchased a lemon. Despite their rights under the law, many car buyers find that dealers and manufacturers are reluctant to buy back their vehicles or reach a fair settlement under the provisions of the applicable lemon law.

Signs to look for when buying a used car

For many citizens of Pennsylvania, buying a used car might be an ideal situation. For one thing, people shopping for a specific make will be able to find it at a lower price than if it were brand new. Opting for a used car often means that car buyers can go for a better model than they had originally had in mind. With a used car, car owners don't have to worry about depreciation as much as someone who just bought a brand-new car off the lot.

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